Last updated: April 22, 2026
Radiant Solaris Ltd. ("Radiant Solaris", "we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you use our mobile application, website, connected products, platform, and related services.
Please read this Privacy Policy carefully so that you understand our practices and your choices. By using our products and services, you acknowledge that we may process your personal information as described in this Privacy Policy.
To help you connect, activate, and manage compatible smart devices, we may process account information, device identifiers, local network data, Wi-Fi information, Bluetooth information, and other setup-related information. Depending on the product type, this may include SSID, BSSID, device MAC address, Bluetooth MAC address, device ID, and similar technical information required for onboarding and management.
When you use community, intercom, access, family, or home management features, we may process information such as community name, home name, address information, family member information, invitation records, access events, intercom records, visitor reservation records, and related status information in order to provide those functions.
If you use compatible devices or services that support facial recognition, fingerprint recognition, access credentials, or similar features, we may process the biometric or credential-related information that you actively choose to enroll or manage through the platform so that the device can provide the requested function. We do not use this information for unrelated purposes unless you separately consent or applicable law permits otherwise.
If you connect a camera-enabled or recording-enabled product and turn on recording or intercom features, we may process audio, video, snapshots, event clips, or related metadata in order to provide monitoring, playback, intercom, security, and event-recording functions. Retention periods may vary by product, function, storage plan, or applicable law.
We may use your application version, device model, product list, and firmware version information to provide software updates, firmware updates, upgrade prompts, and compatibility support.
Depending on your device and the functions you choose to use, our application may request permissions such as:
You may manage permissions through your device settings. If you decline certain permissions, some features may not function properly.
Depending on the jurisdiction that applies to you, our processing may rely on your consent, the necessity to perform a contract with you, our legitimate interests, legal compliance obligations, protection of vital interests, or other legal bases permitted by applicable law.
In some situations, applicable law may allow us to collect or use information without your consent, such as where needed for legal compliance, fraud prevention, public interest requirements, product and service security, dispute handling, emergency protection, or other lawful grounds.
We may receive information from third parties when you choose to sign in with a third-party account, connect a third-party service, authorize a voice assistant or cloud platform, or otherwise instruct a third party to share information with us. We process such information only as permitted by your authorization, our agreement with the third party, and applicable law.
Our website and online services may use cookies, local storage, SDKs, pixels, tags, scripts, and similar technologies for authentication, preferences, analytics, service administration, troubleshooting, security, and measurement of site or feature performance.
Where required by law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
We may share personal information in the following circumstances:
Your personal information may be processed or stored in jurisdictions other than the one in which you are located. Where required by law, we will use appropriate safeguards for international data transfers, such as contractual measures, adequacy mechanisms, or other lawful transfer tools.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain account history, resolve disputes, enforce agreements, meet legal obligations, and protect security. When retention is no longer necessary, we will delete, anonymize, or otherwise process the information in accordance with applicable law.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration. However, no system can be guaranteed to be completely secure, and you should also take reasonable steps to protect your account credentials and devices.
Depending on applicable law, you may have the right to:
To exercise your rights, please contact us through the contact channel published at https://radiantsolaris.com/.
Our products and services are not directed to children where prohibited by law. If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete or otherwise address that information in accordance with applicable law.
We may update this Privacy Policy from time to time. Updated versions may be published in the application, on our website, or through another appropriate channel. Your continued use of the services after the updated version takes effect will be subject to the revised Privacy Policy.
If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
Radiant Solaris Ltd.
153 Bedford Rd Unit 2
Kitchener, N2G 3A3
Canada
Website: https://radiantsolaris.com/
Unless otherwise required by mandatory law applicable to you, this Privacy Policy shall be interpreted in accordance with the laws applicable in Ontario, Canada.